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Careers

Join our growing team of IT professionals

Join Our Team

We're always looking for talented individuals to join our growing team. Explore our current openings below and take the next step in your IT career.

Customer Service Agent
Full Time Kingston, Jamaica Customer Service

Providing exceptional support to clients and ensuring their issues are resolved promptly and efficiently. As a Customer Service Agent, she will be responsible for handling a high volume of customer inquiries via phone, email, and chat, addressing technical issues, and offering solutions to problems. A typical day will involve responding to customer complaints, troubleshooting technical problems, and collaborating with internal teams to resolve complex issues, all while maintaining a high level of professionalism and courtesy. The successful candidate will have excellent communication skills, a strong technical aptitude, and the ability to work well under pressure, as she will be working in a fast-paced environment where no two days are ever the same. She will have a significant impact on the company's reputation and client satisfaction, making this role a vital part of the organization's success.

Requirements:
  • The successful candidate will have a bachelor's degree in Computer Science, Information Technology, or a related field, providing a solid foundation for technical troubleshooting and problem-solving. She will have at least two years of experience in a customer-facing role, preferably in the IT industry, with a proven track record of delivering exceptional customer service and support. A certification in IT service management, such as ITIL, would be highly desirable, demonstrating a commitment to industry best practices and standards. She will have excellent communication and interpersonal skills, with the ability to articulate complex technical concepts in a clear and concise manner. Proficiency in a range of technical skills, including operating systems, software applications, and networking fundamentals, is essential for success in this role. The ability to work well under pressure, managing multiple priorities and deadlines in a fast-paced environment, is critical, as is a strong analytical mindset and problem-solving skills. She will be proficient in using customer relationship management software and helpdesk ticketing systems, with experience in data analysis and reporting also an asset. A strong understanding of industry trends and emerging technologies, with a commitment to ongoing learning and professional development, is also required.
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Dev Ops Engineer
Full Time Kingston, Jamaica / Remote Technical Services

The Dev Ops Engineer plays a pivotal role in bridging the gap between software development and operations, ensuring the seamless delivery of high-quality IT solutions to clients. As a key member of the team, they are responsible for designing, implementing, and maintaining the infrastructure that underpins the company's products and services. A typical day for the Dev Ops Engineer involves collaborating with cross-functional teams to identify areas for improvement, developing and deploying automated solutions to enhance efficiency and scalability, and working closely with clients to understand their needs and deliver tailored solutions that meet their expectations. By streamlining processes and optimizing systems, the Dev Ops Engineer has a direct impact on the company's ability to deliver exceptional customer experiences, drive business growth, and stay ahead of the competition.

Requirements:
  • The Dev Ops Engineer should possess a bachelor's degree in Computer Science, Information Technology, or a related field, with a strong foundation in software development and operations. They should have at least five years of experience in a similar role, with a proven track record of designing and implementing scalable and efficient infrastructure solutions. The ideal candidate will hold relevant certifications such as AWS Certified DevOps Engineer or Google Cloud Certified Professional Cloud Developer. They should have expertise in programming languages such as Python, Java, or C++, and experience with containerization tools like Docker and Kubernetes. The Dev Ops Engineer should also be proficient in agile development methodologies and version control systems like Git. They should have excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and clients to deliver tailored solutions. The candidate should also have experience with monitoring and logging tools like Prometheus and Grafana, and be familiar with security best practices and compliance frameworks. They should be able to work in a fast-paced environment and adapt quickly to changing requirements and technologies.
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Why Work With Us

Benefits of joining the We Know IT team

Career Growth

Continuous learning opportunities and clear paths for career advancement.

Training & Certifications

We invest in your professional development with industry certifications and training.

Great Team Culture

Collaborative environment with a supportive team that values innovation.

Cutting-Edge Tech

Work with the latest technologies from our world-class partner ecosystem.