1. Introduction
At We Know Information Technology Limited, we are committed to protecting the privacy and security of your personal and business data. This Privacy Policy outlines how we collect, use, store, share, and safeguard the information we handle while providing IT management, cybersecurity, data analysis, cloud services, and technical support to our clients. By using our services or visiting our website, you agree to the practices described in this policy.
2. Information We Collect
- Personal Information: Name, job title, company name, contact details, billing and payment details
- Technical Data: IP address, browser type, device info, log files, system configuration
- Business Data: Network configurations, security logs, threat analysis reports
- Communications: Emails, service tickets, chat transcripts, call logs
3. How We Use Your Information
- Provide, manage, and improve our IT services
- Monitor performance, identify threats, ensure reliability
- Conduct data analysis and performance optimization
- Respond to inquiries and resolve technical issues
- Process billing and contractual obligations
- Comply with legal obligations
We do not sell or rent your personal data.
4. Legal Bases for Processing
We process your information based on contractual necessity, legitimate interests, legal obligations, and consent where applicable.
5. Sharing and Disclosure
We only share information with authorized employees under confidentiality agreements, trusted third-party service providers, when required by law, or in connection with a business transfer.
6. Data Security
We implement encryption, multi-factor authentication, access controls, regular security audits, and incident response procedures to protect your data.
7. Data Retention
We retain data only as long as necessary to fulfill the purposes in this policy and meet legal requirements. Upon request or contract termination, we securely delete or anonymize data.
8. International Data Transfers
If your data is transferred outside your country, we use safeguards such as standard contractual clauses and other lawful mechanisms.
9. Your Rights
You may have the right to access, correct, delete, or restrict processing of your personal information, request data portability, withdraw consent, or lodge a complaint with a supervisory authority. Contact us at corporate@weknowitltd.com.
10. Cookies
Our website uses cookies to enhance user experience, analyze traffic, and provide targeted content. You can manage cookie preferences through your browser settings.
11. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email or notice on our website.
12. Contact Us
We Know Information Technology Limited
8 Lady Musgrave Road, Kingston, Jamaica
corporate@weknowitltd.com | +1 (876) 727-9548
